Refund Policy

StudyPrep AI can be bought in three places, and who is able to give you your money back is different in each one. This is not a technicality we are hiding behind. It is a real limit on what we are able to do, and you should know which situation you are in before you read anything else.

• You subscribed on the website. We are able to refund you. Our policy below applies in full. Go to the section on web purchases.
• You subscribed inside the iPhone or iPad app. Apple is the seller and only Apple can issue the refund. We are not able to, however much we would like to. Go to the section on App Store purchases, which explains what we will do instead.
• You subscribed inside the Android app. Google handles requests made soon after purchase. After that, Google directs you to us and we issue the refund ourselves, so our policy below applies in full. Go to the section on Google Play purchases.

If you are not sure where you subscribed, check which email address your receipt came from, or write to support@studyprepai.app with your account email and we will look it up for you.

Your rights under consumer law do not change based on which of the three you used. See Statutory Rights below.

Purchases made at studyprepai.app are sold through Lemon Squeezy, which is our merchant of record. That means Lemon Squeezy is legally the seller and appears on your card statement, while we decide the refund and instruct them to make it.

Our policy applies in full on this path. See General Refund Eligibility below for the windows and conditions.

To request a refund, write to support@studyprepai.app. Do not contact Lemon Squeezy directly, because they will refer the decision back to us and it will take longer.

Apple is the seller for anything bought inside the iOS app, and only Apple can issue a refund. We cannot. We have no mechanism to return money that Apple collected, and any policy of ours that implied otherwise would be a promise we had no power to keep.

How to request the refund:

• Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
• Find the StudyPrep AI charge and choose the option to request a refund.
• Apple reviews the request and decides. Apple decides according to its own criteria, not ours, and it does not have to tell us why.

You can also cancel an auto-renewing subscription at any time from Settings on your device, which stops future charges. Cancelling is not the same as refunding, and cancelling does not refund the period you are already in.

What we will do, since we cannot refund you:

• We will support your request. Write to support@studyprepai.app and tell us you have filed with Apple. If Apple contacts us, we will confirm the facts as you have described them where they are accurate.
• If Apple refuses and we think it should have succeeded under this policy, we will make it right ourselves. We will give you an equivalent credit or an extension of equivalent length on your account. This is a commitment we honour by hand, so please tell us what happened rather than assuming we already know.

That second point is the only honest way to write this section. Apple controls the money, so the only thing we can offer is something we control.

Google Play works the opposite way to the App Store.

Google handles refund requests made soon after purchase directly, through Google Play. If you are within that initial period, the fastest route is to request the refund from Google Play or your Google Play order history.

After that period, Google directs you to us, and we issue the refund ourselves from the Play Console. Google's own guidance states that the developer can process refunds under its own policies and applicable law, so on Android our windows below are ours to honour and we honour them.

To request a refund from us on this path, write to support@studyprepai.app with your account email and the date of the charge. You do not need to have asked Google first, though if you are within their window it is usually quicker.

Cancelling the subscription in the Play Store stops future charges. It does not refund the period you are already in.

This section applies to purchases made on the website, and to Android purchases once Google has directed you to us. It cannot apply to App Store purchases, for the reason given above.

Monthly subscriptions

Refundable in full within 7 days of the initial charge or any renewal charge, provided: - You have not generated more than 5 documents using AI generation during that billing period, and - You submit your request before the 7-day window closes.

After 7 days, monthly charges are non-refundable, but you can cancel at any time to prevent future charges.

Annual subscriptions

Refundable in full within 14 days of the initial charge, provided you have not generated more than 10 documents during that period.

After 14 days, annual subscriptions are eligible for a pro-rated partial refund based on the number of full months remaining at the time of the request, less a processing fee of $5 USD.

*Refund = (Annual Price / 12) x Remaining Full Months, minus the $5 USD processing fee*

All amounts in this policy are in United States dollars. No partial refund is issued if fewer than 2 full months remain.

Renewals

Renewal charges follow the same 7-day and 14-day windows measured from the renewal date, except where applicable law gives you longer.

Your statutory rights under applicable law always apply and are not reduced by anything above.

These rights do not depend on which store you bought through. A consumer's right of withdrawal in the European Union does not disappear because Apple took the money rather than us. Where the store controls the refund and your statutory right entitles you to one, contact us as well as the store, and we will make you whole by credit or extension if the store will not pay out.

Canada, federal

Canadian consumers have rights under applicable federal and provincial consumer protection legislation. We do not limit any non-waivable statutory rights you hold.

Canada, Quebec (Consumer Protection Act)

Under Quebec's Consumer Protection Act (CQLR c P-40.1), consumers have the right to cancel a distance contract for services within 10 days of its conclusion and receive a full refund, minus the value of services already rendered. If you are a Quebec resident and request cancellation within 10 days of your initial subscription, we will provide a full refund regardless of usage. Requests must be submitted in writing to support@studyprepai.app or by registered mail. We process these within 15 days of the request, as the Act requires.

Canada, Quebec (subscription cancellation)

Under Quebec law you may cancel an ongoing subscription contract at any time. If you cancel after the cooling-off period, you are entitled to a refund for the unused portion of any prepaid period, minus the value of services received. Our pro-rated refund above is intended to satisfy this.

Canada, British Columbia

BC residents have rights under the Business Practices and Consumer Protection Act, including a 7-day right to cancel a distance contract for services and receive a full refund.

Canada, Ontario

Ontario residents have rights under the Consumer Protection Act, 2002, including the right to cancel a contract for ongoing services and receive a refund for the unused portion.

Canada, Alberta

Alberta residents have rights under the Consumer Protection Act (formerly the Fair Trading Act). Refund requests are processed in accordance with applicable Alberta law.

United States, general

We comply with applicable state consumer protection laws regarding advertising and unfair business practices.

United States, California

California residents are entitled to a full refund within 30 days if the Service is materially defective or not as described. California's Automatic Renewal Law (Business and Professions Code section 17600 and following) requires clear disclosure of auto-renewal terms, cancellation options and a simple cancellation mechanism, all of which we provide at checkout and in account settings.

United States, New York

New York residents are entitled to a clear, simple cancellation mechanism. Cancellation is available in account settings.

United States, other states

If you believe you have a statutory right to a refund under your state's law that is not addressed here, contact support@studyprepai.app.

European Union, right of withdrawal

Under Directive 2011/83/EU, EU consumers have a 14-day right of withdrawal from distance contracts without giving a reason, beginning on the day the contract is concluded.

Exception for digital content: if you expressly consent to the Service beginning during the withdrawal period and acknowledge that you lose the right of withdrawal once the content has been fully performed, the right no longer applies to content already delivered. We present this consent and acknowledgment at checkout for EU users. If it was not properly presented, you retain the full 14-day right regardless of usage.

To withdraw, send an unambiguous statement to support@studyprepai.app or use the model form below. We process refunds within 14 days of receiving your notice, to the original payment method.

European Union, model withdrawal form

*To: StudyPrep AI, support@studyprepai.app* *I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital service: [StudyPrep AI subscription, Plan: ____]* *Ordered on: [date]* *Name: [your name]* *Email on account: [your email]* *Signature (if paper form):* *Date:*

European Union, defective digital services (Directive 2019/770)

If the Service does not conform to the contract, for example a feature materially fails to work as described for more than 5 consecutive days without resolution, you are entitled to have it brought into conformity. If we cannot do that within a reasonable time, you are entitled to a proportionate price reduction or, for serious non-conformity, termination with a full refund.

United Kingdom, Consumer Contracts Regulations 2013

UK consumers have a 14-day right of cancellation for distance contracts, subject to the same digital content exception described above.

United Kingdom, Consumer Rights Act 2015

If the Service does not meet satisfactory quality standards, UK consumers are entitled to a full refund if the defect is raised within 30 days, or a repair, replacement or partial refund after that.

The following are not eligible for refunds except as required by applicable law: - Usage-based charges incurred before a cancellation request - Add-on credits or one-time purchases that have been fully consumed - Subscription fees for periods during which you violated our Terms of Service - Gift subscriptions that have been redeemed - Any amount where we can demonstrate the request was made fraudulently or in bad faith

If the Service suffers a material outage or technical failure that makes it substantially unusable for more than 24 consecutive hours, we will credit your account with a pro-rated amount equal to the affected period's subscription cost.

If a technical issue causes data loss, for example deletion of your generated content without your instruction, we will work to restore it. Where restoration is not possible we will issue a credit or partial refund, unless the loss was caused by factors outside our reasonable control.

This applies on all three purchase paths, including iOS, because a credit is something we control and a refund is not.

To report a defect or outage, contact support@studyprepai.app with your account email and a description of the issue.

If you bought in the iOS app, do not start here. Go to reportaproblem.apple.com first, then tell us.

Step 1: Email support@studyprepai.app from the address on your account, with the subject line "Refund Request".

Step 2: Include: - Your account email address - Where you bought it: the website, the iOS app, or the Android app. This is the first thing we have to establish, so telling us saves a round trip - The date of the charge and the approximate amount - Your reason for requesting the refund - Your country and province or state, if you are asserting a statutory right

Step 3: We acknowledge within 2 business days and give a decision within: - 5 business days for general requests - 15 days for Quebec statutory cooling-off cancellations - 14 days for EU withdrawal requests - 14 days for UK cancellation requests

Refund method

Approved refunds go back to the original payment method. Processing time depends on your payment provider, typically 5 to 10 business days for cards. Where the original method cannot receive refunds, for example an expired card, we will issue an account credit or arrange an alternative.

If you believe a charge is incorrect, please contact support@studyprepai.app before starting a chargeback with your bank. We can usually resolve a legitimate dispute faster than the chargeback process, and a chargeback on an App Store or Play Store purchase can result in the store restricting your account, which is a consequence neither of us wants.

Initiating a chargeback for charges that are valid under our Terms may result in suspension of your account and, where the chargeback is found in our favour, recovery of the disputed amount plus associated fees.

We comply with payment network chargeback rules and applicable law, and will respond to any legitimate inquiry.

For refund requests and billing questions: support@studyprepai.app

For legal notices: legal@studyprepai.app

Quebec residents who are not satisfied with our response may contact the Office de la protection du consommateur at opc.gouv.qc.ca.

EU residents may contact their national consumer protection authority. Note that the European Commission's Online Dispute Resolution platform, which older policies commonly linked to, has been discontinued, so the national authority for your country is the route to use.

UK residents may contact the Citizens Advice consumer service or the Competition and Markets Authority.

US residents may contact the Consumer Financial Protection Bureau or their state attorney general's office.

We aim to resolve complaints within 10 business days.