Terms of Service

By accessing or using StudyPrep AI ("Service", "we", "us", "our") you ("User", "you") agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Service.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

These Terms are a legally binding agreement. We may update them. We will notify registered users by email at least 14 days before a material change takes effect, and post the updated Terms on this page with a revised effective date. Continued use after the effective date constitutes acceptance.

Age requirement

You must be at least 16 years old to use the Service. When you create an account you confirm that you are, and we record that confirmation with your account.

We set the threshold at sixteen worldwide rather than operating a different rule per country. Sixteen is the highest digital consent age any EU member state sets under GDPR Article 8, so one rule clears all of them, and it places the Service outside the scope of the United States Children's Online Privacy Protection Act entirely. We do not offer accounts to under-16s with parental consent. If you are under sixteen, please come back when you are older.

This is a confirmation and not a verification. We ask and we record your answer. We do not check it against any document or third-party service, and these Terms do not claim that we do.

If we learn that an account holder is under sixteen, we will close the account and delete the associated personal information.

Account responsibility

You are responsible for keeping your login credentials confidential. Notify us immediately at support@studyprepai.app if you believe someone else has accessed your account. We are not liable for losses arising from unauthorised use of your account that results from your failure to keep credentials secure.

One account per person. You may not share, sell or transfer your account.

Plans

StudyPrep AI offers free-tier access and paid subscription plans, billed monthly or annually as selected at checkout. All prices are stated in United States dollars unless a local currency is displayed to you at checkout.

Who sells you the subscription

This determines who invoices you and who is responsible for tax, so it is stated plainly:

• On the website, the seller of record is Lemon Squeezy. Lemon Squeezy is our merchant of record, not merely a payment processor. They are the seller in the transaction, they appear on your statement, and they are responsible for calculating, collecting and remitting applicable sales tax, VAT and GST on that sale. Your invoice comes from them.
• In the iOS app, the seller is Apple, under Apple's own terms.
• In the Android app, the seller is Google, under Google's own terms.

Taxes

Because we sell through a merchant of record and through the app stores, we do not collect tax from you directly on those sales. The seller of record for your purchase determines and charges any applicable tax based on your location and shows it at checkout. Prices displayed may be shown inclusive or exclusive of tax depending on your jurisdiction and the seller's presentation.

Renewals

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You authorise the applicable seller to charge your payment method on a recurring basis. Price changes are communicated at least 30 days in advance for monthly plans and 60 days for annual plans, or longer where the law requires it.

Failed payments

If a payment fails we will notify you and attempt collection up to three times over seven days. If it remains unsuccessful your account is downgraded to the free tier. Reactivation requires updating your payment method.

Refunds are governed by our Refund Policy, which sets out separate paths for website, App Store and Google Play purchases, because who is able to issue a refund differs between them.

You may cancel at any time in your account settings, or through the App Store or Google Play if you subscribed there. Cancellation takes effect at the end of the current billing period and you keep paid features until then.

On cancellation your account reverts to the free tier. Your content is not deleted when you cancel. Documents, notes, courses and generated study material remain in your account until you delete them, as described in the Privacy Policy. Some paid features become unavailable, but the material itself stays yours.

Quebec: under the Consumer Protection Act (CQLR c P-40.1) you may cancel within 10 days of entering the contract and receive a full refund, except for services already rendered with your consent.

European Union: consumers have a statutory 14-day right of withdrawal from distance contracts under Directive 2011/83/EU, subject to the digital content exception described in the Refund Policy.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal educational purposes.

You may not: - Copy, modify, distribute, sell or sublicense any part of the Service for commercial purposes without our prior written consent - Reverse engineer, decompile or disassemble the Service - Use automated means such as bots, scrapers or crawlers to access or extract data from the Service - Use the Service, or its output, to train competing AI models or products - Attempt to circumvent subscription restrictions, usage limits or access controls - Violate any applicable law or third-party right

Your uploaded content

You retain all ownership rights in documents, files and materials you upload ("User Content"). By uploading, you grant us a limited, non-exclusive, worldwide licence to process, store and transmit your content solely to provide the Service to you. That licence ends when you delete the content.

We do not use your User Content to train our own models, and we do not license it to anyone else for that purpose.

Your responsibility for what you upload

You represent and warrant that you own or have the necessary rights to upload your content, and that it does not infringe the intellectual property or privacy rights of any third party. This is the most important obligation you take on under these Terms, because the ordinary use of this Service is uploading course material, and course material is usually somebody else's copyright.

Do not upload copyrighted material you do not have the right to use. We comply with the Digital Millennium Copyright Act in the United States, the Copyright Act (R.S.C., 1985, c. C-42) in Canada, and Directive 2001/29/EC in the European Union. Send copyright infringement notices to legal@studyprepai.app.

Generated content

You own the study materials generated from your User Content. We claim no ownership in them.

This clause is separate from the general warranty disclaimer because it is the one most likely to matter to you, and burying it would be a way of hoping you did not read it.

AI-generated content can be wrong.

The Service uses AI models to generate flashcards, multiple choice questions, summaries, glossaries, mind maps and audio from material you supply. These models produce plausible text, which is not the same as correct text. Generated content may contain factual errors, misattributions, omissions, invented citations, wrong answers marked as right, and right answers marked as wrong.

You are responsible for verifying generated content before you rely on it, and particularly before you rely on it for graded work, an examination, a professional qualification, or any decision with a consequence. The Service is a study aid. It is not a source of truth, a textbook, a teacher, or a substitute for the material it was generated from.

We make no guarantee about your results.

We do not warrant, promise or imply that using StudyPrep AI will improve your grades, help you pass any examination, achieve any score, satisfy any curriculum, or produce any educational outcome whatsoever. Any statement anywhere about how the Service helps people study is a description of what it is for, not a commitment about what will happen to you.

Academic integrity is yours to manage. Your institution sets rules about the use of AI tools, those rules vary widely, and they change. Complying with them is your responsibility, not ours. We provide tools to study with; we cannot tell you whether your school permits a particular use of them.

Professional advice. Nothing generated by the Service is legal, medical, financial or other professional advice, whatever the subject matter of the document you uploaded.

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. It names every recipient of your data, including every AI provider that can receive your uploaded material, and states how long each category is kept.

Canada (PIPEDA and Quebec Law 25)

We comply with the Personal Information Protection and Electronic Documents Act and, for Quebec residents, the Act Respecting the Protection of Personal Information in the Private Sector. Quebec residents have rights of access, correction, deletion, portability and withdrawal of consent.

United States

California residents have rights under the CCPA as amended by the CPRA, including the rights to know, delete, correct, and opt out of sale or sharing. We do not sell personal information. Virginia, Colorado, Connecticut and other state privacy laws may also apply to you. To exercise any of these rights, contact support@studyprepai.app.

European Union and United Kingdom

We process personal data of EU and UK residents in accordance with the GDPR (Regulation (EU) 2016/679) and the UK GDPR. Our legal bases include performance of contract, consent, legal obligation and legitimate interests. You have the rights of access, rectification, erasure, restriction, objection and portability, and the right to lodge a complaint with your national supervisory authority.

Data transfers

Your data is processed on servers in the United States. For EU and UK users we rely on Standard Contractual Clauses approved by the European Commission, with the UK Addendum where applicable. The Privacy Policy names the two AI providers that process outside the United States and the European Union and is explicit about which part of that assessment remains in progress.

You agree not to use the Service to: - Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene or otherwise objectionable - Infringe the intellectual property, privacy or other rights of any person - Violate any applicable local, provincial, state, national or international law - Upload personally identifiable information about other people without their consent - Attempt to gain unauthorised access to any part of the Service or its infrastructure - Transmit malware, spyware or other malicious code - Interfere with the Service's operation, including by circumventing rate limits or usage quotas - Resell, sublicense or provide the Service to third parties as though it were your own

By you. You may stop using the Service and delete your account at any time in your account settings.

By us. We may suspend or terminate your access where you materially breach these Terms, where your use presents a security, legal or financial risk to us or to other users, or where we are required to by law.

How we will do it:

• Where the circumstances allow, we will give you notice and an opportunity to fix the problem before suspending anything. We will not always be able to, for example where the breach is causing active harm or where the law requires immediate action.
• We will tell you why, unless telling you is itself unlawful.
• You may appeal by writing to legal@studyprepai.app, and we will review it.
• You keep your data. On termination you have 30 days to export your content before it is deleted, unless the account was terminated for unlawful activity or the law requires otherwise.
• Refunds on termination follow the Refund Policy. If we terminate you without cause, we refund the unused portion of any prepaid period.

We may also discontinue free-tier access, or change what it includes, at any time.

We aim for high availability but do not guarantee uninterrupted access. The Service is provided on an "as is" and "as available" basis. We may carry out scheduled or emergency maintenance that temporarily reduces availability.

We may modify, suspend or discontinue any part of the Service. If we discontinue a material feature of a paid plan we will give at least 30 days' notice and offer a pro-rated refund for the affected portion of any prepaid subscription.

If we permanently discontinue the Service we will give at least 60 days' notice to registered users, offer a pro-rated refund for any remaining prepaid period, and provide a way to export your content before shutdown.

Neither party is liable for a failure or delay in performing its obligations where that failure or delay results from an event outside its reasonable control. This includes natural disaster, fire, flood, epidemic, war, civil unrest, terrorism, government action, labour dispute, failure of a public telecommunications network or power grid, and the failure or discontinuation of a third-party service on which the Service depends, including a cloud host, payment provider or AI model provider.

This does not suspend your right to a refund. If an event of this kind prevents us from delivering a paid Service for a prolonged period, you remain entitled to a pro-rated refund for the period you could not use, and either party may terminate.

We will tell you what has happened, and what we expect to be able to do about it, as soon as we reasonably can.

To the maximum extent permitted by applicable law, the Service and all content are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and the accuracy of AI-generated content.

Canadian consumers: nothing in these Terms limits or excludes any consumer protection right you hold under Canadian federal or provincial law that cannot be waived by contract.

European Union and United Kingdom consumers: nothing in these Terms limits or excludes any mandatory statutory right you hold, including under Directive 2019/770 on digital content and digital services.

United States consumers: some states do not allow limitations on implied warranties, so the above may not apply to you.

To the maximum extent permitted by applicable law, StudyPrep AI and its officers, directors, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, including loss of data, loss of revenue, or academic consequences arising from your use of the Service or your reliance on AI-generated content.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $50 USD.

European Union: for EU consumers, mandatory consumer protection rules may provide rights that cannot be limited by contract. Nothing here excludes or limits liability for death or personal injury caused by negligence, or for our wilful misconduct or gross negligence.

Quebec: the Consumer Protection Act provides rights that may not be waived by contract.

United Kingdom: nothing here excludes liability that cannot lawfully be excluded under the Consumer Rights Act 2015.

You agree to indemnify, defend and hold harmless StudyPrep AI and its affiliates, officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your User Content, including any claim that it infringes a third party's rights; or (d) your violation of any third-party right.

This does not apply to the extent a claim arises from our own negligence, wilful misconduct or breach of these Terms.

Consumers: where you are acting as a consumer, this clause applies only to the extent permitted by the consumer protection law of your jurisdiction, and in several jurisdictions that means it does not apply to you at all.

General

These Terms are governed by the laws of the Province of Quebec, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-law principles.

Canadian users

Disputes are resolved in the courts of Quebec, Canada. Quebec consumers retain any mandatory dispute resolution rights under the Consumer Protection Act and cannot be required to arbitrate a dispute that Quebec law requires be heard in court.

United States users

Disputes are first to be addressed through good-faith negotiation. If unresolved within 30 days, they are resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small claims court. CLASS ACTION WAIVER: you agree to resolve disputes on an individual basis and waive any right to participate in a class action or class-wide arbitration.

California: California residents may bring certain disputes in small claims court. We will not seek to enforce arbitration for claims that California law prohibits from being arbitrated.

European Union users

You may bring a dispute before the courts of your country of residence and benefit from mandatory EU consumer protection law. The European Commission's Online Dispute Resolution platform has been discontinued, so it is no longer a route. If you wish to pursue an out-of-court settlement, contact your national consumer protection authority, or the European Consumer Centre for your country if the dispute is cross-border. We are not obliged to participate in alternative dispute resolution, but will consider a reasonable request.

United Kingdom users

UK consumers may bring disputes before the courts of England and Wales, Scotland or Northern Ireland. The arbitration clause above does not apply to UK consumers to the extent UK consumer protection law prohibits it.

We are committed to making StudyPrep AI usable by people with disabilities and we aim to meet WCAG 2.1 Level AA. If you encounter an accessibility barrier, write to support@studyprepai.app and we will work to address it.

Entire agreement: these Terms, with our Privacy Policy, Cookie Policy and Refund Policy, are the entire agreement between you and StudyPrep AI regarding the Service, and supersede prior agreements.

Severability: if a provision is found unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in force.

Waiver: our failure to enforce a right or provision is not a waiver of it.

Assignment: you may not assign your rights without our prior written consent. We may assign ours, and will tell you if we do.

Language: these Terms are written in English. Under Quebec's Charter of the French Language (CQLR c C-11), a French version is available at /legal/terms with the language set to French, and will be provided on request. Where a language version conflicts with another, the English version prevails to the extent the law permits.

Contact: for legal notices and for copyright and takedown notices, legal@studyprepai.app. For everything else, including anything about your own account or your own data, support@studyprepai.app.